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FAQS:

Our company was founded in [2020 year] Industry experience 18 years +. We specialize in [Mining Machinery/niche] and have built a reputation for providing high-quality products/services to our customers.

We can accept an order quantity of 1 unit to check the quality of the product.

Yes, we accept OEM and ODM orders for OEM production, custom product brochures, labels and packaging.

We have a rigorous quality control process in place to ensure that our products/services meet the highest standards. This includes products specific quality control measures such as inspections, testing, certifications, etc.

Usually, we can use Western Union, Telegraphic Transfer, or Letter of Credit (1) Western Union. (2) Telegraphic transfer, 30% deposit in advance, 70% balance before shipment, long-term customers can present a copy of the original bill of lading. (3) Letter of Credit, we can accept 100% irrevocable letters of credit without a “soft clause” issued by internationally recognized banks. Please seek advice from the sales manager you are working with.

We are gentle and friendly suppliers, never greedy for profit. Our prices remain stable throughout the year. We will only adjust our prices based on: (1) US dollar exchange rate: according to the international currency exchange rate, there is a big difference in the RMB exchange rate; (2) the manufacturer/factory adjusts the machine price due to the increase of labor cost or raw material cost.

We can ship our products using various means of transportation. (1) 80% of our shipments will be by sea to all major continents such as Africa, South America, and the Middle East. (2) For China’s inland neighboring countries, such as Russia, Mongolia, Kazakhstan, Kyrgyzstan, Tajikistan, Uzbekistan, Turkmenistan, etc., we can ship by road or rail. (3) For urgent light spare parts, we can provide international express service, such as DHL, TNT, UPS, FedEx, etc.

We offer [customer support services such as phone and email support, live chat, 24/7 customer service, etc.]. Our dedicated customer support team is always available to assist you with any questions or concerns you may have.

We are a major distributor for major pneumatic machinery manufacturers/factories in China and consistently get the best dealer prices. From many customers’ comparison and feedback, our prices are more competitive than the factory prices.

If the model is in stock, the warehouse will arrange shipment within 2-3 days, if not in stock, the usual processing time is 1 week, but also depending on the quantity you need.

We are a professional and established international player and can handle all INCOTERMS 2010, we usually use the usual terms such as EXW, FOB, CFR, CIF, CIP, DAP, etc.

Yes, we accept factory inspection by customers in person or by third-party factory inspection organizations.

Please read the instruction manual for basic technical skills. If necessary, we provide video or online help

Our ordering process is simple and straightforward, and we will guide you through every step of the process.

Yes, you can trust us with your personal and financial information. We take the security of our customers’ information very seriously and use industry-standard encryption and security protocols to protect it.

If for any reason you are not satisfied with your purchase, we will work with you to make it right.

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